bajivio Privacy Policy

bajivio collects personal information through several channels in the ordinary course of operating an online casino and sportsbook platform. The categories of information we collect include, but are not limited to, the following:

Registration Data

When you create a bajivio account, we collect your full legal name, date of birth, residential address, email address, mobile phone number, and the username and password you choose. This information is required to establish your account, verify your identity, and provide you with access to the platform.

Identity Verification (KYC) Data

As part of our mandatory Know Your Customer process, we may collect copies of government-issued identification documents (such as a national identity card, passport, or driving licence), proof of address documents (such as a utility bill or bank statement), and proof of payment method ownership. These documents are processed in accordance with applicable anti-money laundering regulations and are treated with the highest level of confidentiality.

Financial Transaction Data

bajivio records all deposit and withdrawal transactions associated with your account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction amounts in BDT, transaction timestamps, and reference identifiers. We do not store full card numbers or mobile banking PINs on our servers.

Gameplay and Betting Activity

We collect data relating to your platform activity, including games played, bets placed, wagers won or lost, session durations, and responsible gaming tool usage. This data is used to deliver the services you request, to detect fraudulent or prohibited activity, and to improve our platform offering.

Device and Technical Data

When you access bajivio via a web browser or mobile device, we automatically collect certain technical information including your IP address, browser type and version, operating system, device model, screen resolution, language settings, and referring URL. This data is used for security monitoring, fraud prevention, and aggregate analytics purposes.

Communications Data

If you contact bajivio's customer support team via email or live chat, we retain records of that correspondence, including the content of messages, timestamps, and the contact channel used. These records are used to resolve your query, improve our support quality, and maintain an audit trail where required.

Voluntarily Provided Information

From time to time you may provide additional information voluntarily — for example, when completing a responsible gaming self-assessment, responding to a player survey, or submitting a formal complaint. Such information is collected and used only for the stated purpose of the interaction in which it was gathered.

bajivio processes your personal data for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes set out below, and we do not engage in unsolicited direct marketing without your prior consent.

• Account Management: To create, maintain, and administer your player account, including processing login requests, managing account settings, and delivering account-related notifications such as transaction confirmations and security alerts.
• Service Delivery: To provide you with access to bajivio's full range of casino games, sports betting markets, live dealer tables, and promotional offers in accordance with these Terms & Conditions.
• Identity Verification & Fraud Prevention: To verify your identity through our KYC process, detect and prevent fraudulent activity, identify prohibited conduct (including multi-accounting and bonus abuse), and comply with anti-money laundering obligations.
• Financial Processing: To process deposits and withdrawals via your chosen payment method, reconcile transaction records, and investigate any disputed or anomalous transactions.
• Responsible Gaming: To monitor your gameplay patterns for indicators of problem gambling behaviour, to enforce deposit limits and self-exclusion requests you have placed, and to deliver responsible gaming communications where appropriate.
• Customer Support: To respond to your support enquiries, investigate complaints, and maintain a record of communications for quality assurance and regulatory compliance purposes.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable gaming regulations, anti-money laundering legislation, and other laws to which bajivio is subject, including responding to lawful requests from regulatory authorities or law enforcement agencies.
• Platform Improvement: To analyse aggregate, anonymised usage patterns in order to improve the functionality, performance, and user experience of the bajivio platform. Individual player data is not used for this purpose in an identifiable form.
• Marketing Communications (where consented): To send you promotional offers, bonus notifications, and product updates where you have provided explicit opt-in consent. You may withdraw consent at any time by contacting [email protected].

bajivio processes personal data on one or more of the following lawful bases, depending on the specific purpose of each processing activity:

Where bajivio relies on legitimate interests as the legal basis for processing, we have carried out a balancing assessment and determined that our interests do not override your fundamental rights and freedoms. If you wish to obtain more information about any such balancing assessment, please contact us at [email protected].

bajivio does not sell, rent, or otherwise commercially exploit your personal information. We may, however, share specific categories of your data with carefully selected third parties where necessary for the following purposes:

Payment Processing Partners

To process your deposits and withdrawals, bajivio shares transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These providers receive only the data necessary to execute the specific transaction and are contractually prohibited from using your data for any other purpose.

Game Software Providers

bajivio's platform integrates game content from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, certain session-level data (such as your account identifier and bet value) is transmitted to the relevant provider's platform to facilitate gameplay. These providers operate under their own privacy policies and data protection obligations.

Identity Verification Services

bajivio uses third-party KYC and identity verification services to assist with the verification of player identity documents. These services receive the document images and personal data you submit during the KYC process and process them solely for the purpose of verifying your identity on bajivio's behalf.

Regulatory Authorities and Law Enforcement

bajivio may be required by law, court order, or regulatory instruction to disclose personal data to relevant authorities. In such cases, bajivio will disclose only the minimum data required and, where legally permissible, will notify the affected player of the disclosure.

Professional Advisers

bajivio may share data with legal advisers, auditors, or accountants where strictly necessary for the provision of their professional services to bajivio. All such advisers are bound by professional confidentiality obligations.

Business Transfers

In the event that bajivio undergoes a merger, acquisition, restructuring, or sale of all or part of its business, player data may form part of the transferred assets. In such an event, bajivio will notify affected players via their registered email address before their personal data is transferred to or becomes subject to a different privacy policy.

bajivio uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your logged-in session, and understand aggregate usage patterns. The following categories of cookies are used on the bajivio platform:

bajivio does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking scripts on its platform. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing certain features of the bajivio platform, including your account.

bajivio retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following retention periods apply as a general guide:

• Account registration data: Retained for the duration of your account and for a minimum of 5 years following permanent account closure, in accordance with standard anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of the last transaction on your account, or longer where required by the applicable regulatory framework.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction. This period may be extended where a transaction is the subject of an active investigation or legal proceeding.
• Customer support communications: Retained for 3 years from the date of the last interaction, unless the communication relates to a formal complaint or dispute, in which case it is retained for 5 years.
• Gameplay and session data: Retained for 2 years in identifiable form, after which it is anonymised and may be retained indefinitely for aggregate analytics purposes.
• Marketing consent records: Retained for the duration of your consent and for 3 years following withdrawal of consent, as evidence of your preference history.

When personal data reaches the end of its applicable retention period, bajivio securely deletes or irreversibly anonymises it. Anonymised data (which can no longer be linked to you as an individual) is not subject to the retention periods above and may be retained and used indefinitely for aggregate reporting and platform analysis.

bajivio recognises and respects your rights in relation to your personal data. The following rights are available to you as a bajivio player:

Right of Access

You have the right to request a copy of the personal data that bajivio holds about you. We will provide this in a structured, commonly used format within 30 days of receiving a verified request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your account settings, or contact [email protected] for corrections to verified KYC data.

Right to Erasure

You may request that bajivio delete your personal data. Please note that this right is subject to limitations where bajivio is required to retain data to comply with legal obligations (such as AML record-keeping requirements) or to defend against legal claims. Where erasure is not possible in full, bajivio will inform you of the specific data categories that must be retained and the legal basis for retaining them.

Right to Restrict Processing

You may request that bajivio restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.

Right to Data Portability

Where bajivio processes your personal data on the basis of your consent or the performance of a contract, and where processing is carried out by automated means, you may request a copy of your data in a machine-readable format suitable for transfer to another service provider.

Right to Object

You have the right to object to bajivio processing your personal data on the basis of legitimate interests, including for direct marketing purposes. Where you object to direct marketing, bajivio will cease processing your data for that purpose immediately and without the need to justify your objection.

Right to Withdraw Consent

Where bajivio processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

bajivio implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following core components:

• Transport Encryption: All data transmitted between your device and the bajivio platform is encrypted using TLS 1.2 or higher. Our platform enforces HTTPS across all pages and API endpoints without exception.
• Data-at-Rest Encryption: Sensitive personal data stored on bajivio's servers, including identity documents and financial records, is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data is restricted to bajivio personnel who require it to perform their job function. Access is governed by role-based permissions, regularly reviewed, and revoked immediately upon staff departure.
• Password Security: Player passwords are stored using strong one-way cryptographic hashing. bajivio does not store passwords in plaintext or reversibly encrypted form under any circumstances.
• Two-Factor Authentication: bajivio supports two-factor authentication (2FA) for player accounts and mandates it for internal administrative access.
• Penetration Testing: bajivio's platform undergoes periodic security assessments and penetration testing conducted by independent security professionals.
• Incident Response: bajivio maintains a documented data breach response procedure. In the event of a security incident that is likely to result in a risk to your rights, bajivio will notify affected players without undue delay and in accordance with applicable notification obligations.

While bajivio takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying bajivio immediately at [email protected] if you suspect that your account has been compromised.

bajivio operates an internationally licensed online gaming platform and, in the course of delivering services to players based in Bangladesh, may transfer certain personal data to servers or service providers located outside Bangladesh. Such transfers may occur in connection with our game provider integrations, payment processing infrastructure, or cloud hosting arrangements.

Where personal data is transferred to a third country, bajivio takes appropriate steps to ensure that the receiving party provides an adequate level of protection for your data. These steps include:

• Entering into data processing agreements with receiving parties that incorporate internationally recognised standard contractual clauses or equivalent transfer mechanisms
• Conducting due diligence on the data protection practices of third-party service providers before onboarding them
• Restricting cross-border data transfers to the minimum data set necessary for the specific service being delivered

If you would like further information about the safeguards bajivio has put in place for international data transfers, please contact us at [email protected].

bajivio reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, applicable legal requirements, or platform functionality. When material changes are made — meaning changes that substantively affect how we collect, use, or share your personal data — we will notify registered players via the email address associated with their account prior to the changes taking effect.

Minor or clarificatory amendments (such as typographical corrections or updated contact details) may be made without advance notice and will take effect immediately upon publication. The Effective Date displayed at the top of this page reflects the date of the most recent version of this Policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how bajivio is protecting your information. Your continued use of the bajivio platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or bajivio's data processing practices, please contact our support team using the details below. All privacy-related correspondence is handled with strict confidentiality.

• Privacy Support Email: [email protected] (plain text — not a clickable link)
• Subject Line for Privacy Requests: "Privacy Rights Request" or "Privacy Policy Enquiry"
• Response Time: bajivio acknowledges privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6)

bajivio is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response to a privacy complaint, you retain the right to escalate the matter to the relevant data protection or gaming regulatory authority in the jurisdiction applicable to you.