bajivio Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and bajivio ("the Company", "we", "us", "our"), governing all access to and use of the bajivio website located at https://bajivio.net, including all subdomains, associated mobile applications, and any other platform operated under the bajivio brand (collectively, "the Platform").

By accessing the Platform in any capacity — whether as a registered account holder, a visitor browsing game content, or a person completing the registration process — you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the Platform.

These Terms incorporate by reference the bajivio Privacy Policy, the Responsible Gaming Policy, and any game-specific rules or bonus promotion terms published on the Platform from time to time. In the event of any conflict between these Terms and a supplementary policy document, these Terms shall prevail unless the supplementary document expressly states otherwise.

bajivio reserves the right to amend these Terms at any time without prior notice for minor clarifications, and with reasonable advance notice (communicated via registered email) for material changes. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review the Terms periodically to remain informed of any updates.

Access to bajivio is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and at all times during continued use of the Platform:

• You are aged 18 years or older. bajivio enforces a strict minimum age requirement of 18 years in compliance with international responsible gaming standards. Players under 18 are prohibited from registering, depositing, wagering, or receiving winnings on the Platform under any circumstances.
• You are accessing the Platform from a jurisdiction in which online gambling is not explicitly prohibited by the laws applicable to you personally. It is your sole responsibility to determine whether your use of bajivio is lawful in your jurisdiction. bajivio does not warrant that its services are legal in all jurisdictions.
• You are not a current employee, contractor, director, or immediate family member of any employee or contractor of bajivio or any of its affiliated companies, game providers, or payment processing partners.
• You are acting on your own behalf and not as an agent, proxy, or representative of any third party.
• You have not previously been excluded, self-excluded, or banned from the Platform or any other gambling platform under a shared exclusion arrangement.
• You are of sound mind and are not under the influence of substances that impair judgement at the time of wagering.

bajivio performs age and identity verification checks on all accounts as part of its Know Your Customer ("KYC") process. Accounts that cannot be verified as belonging to a person aged 18 or over will be suspended immediately pending investigation. Any winnings accrued on a suspended account will be withheld pending the outcome of that investigation.

To access the full range of bajivio's services, including real-money deposits, wagering, and withdrawals, you must register a player account. The registration process requires you to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, and a valid contact email address and phone number.

Account Accuracy Obligation

You warrant that all information provided during registration and at any subsequent point is truthful and accurate. Providing false information — including but not limited to a fictitious name, an incorrect date of birth, or an address you do not reside at — constitutes a material breach of these Terms and will result in immediate account suspension and forfeiture of any associated balance.

KYC Verification

bajivio is required to verify the identity of all account holders before processing withdrawal requests or at any point the Company deems appropriate. KYC verification may require you to submit one or more of the following documents:

• A government-issued photo identification document (national ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or government correspondence dated within the last three months)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket account showing your registered mobile number)
• A selfie photograph holding your identification document, if requested

Failure to provide requested KYC documentation within the timeframe specified by bajivio's compliance team will result in the suspension of withdrawal capabilities and, if documentation is not provided within 30 days of the request, may result in permanent account closure.

Account Security

You are solely responsible for maintaining the confidentiality of your bajivio account credentials, including your username, password, and any two-factor authentication codes. bajivio will never ask you to share your password via email, live chat, or any other communication channel. Any activity conducted through your account while your credentials are in use — whether authorised by you or not — is your responsibility unless you have notified bajivio of a security breach in advance.

bajivio accepts deposits and processes withdrawals in Bangladeshi Taka (BDT) via a range of locally supported payment methods. All financial transactions on the Platform are subject to the following terms.

Deposit Policy

All deposits must be made from a payment method registered in your own name. bajivio does not accept third-party deposits under any circumstances. Deposits made from a payment method not matching your verified account details will be reversed and the account suspended pending investigation.

Withdrawal Policy

Withdrawal requests may only be submitted to payment methods previously used for deposits, unless bajivio's compliance team approves an alternative method in writing. The minimum withdrawal amount is ৳500 unless stated otherwise in a specific promotion. bajivio reserves the right to request additional KYC documentation before processing any withdrawal request regardless of the amount.

Currency & Fees

All transactions are processed in BDT (Bangladeshi Taka). bajivio does not charge processing fees on standard deposits or withdrawals. Any fees levied by your payment provider are outside bajivio's control and are the player's sole responsibility.

Anti-Money Laundering

bajivio operates in compliance with applicable anti-money laundering ("AML") standards. Deposits must represent funds from lawful sources. bajivio reserves the right to withhold withdrawals and file reports with relevant authorities in respect of any transaction it reasonably suspects to be connected with money laundering, fraud, or other criminal activity.

bajivio offers bonuses and promotional rewards to eligible players from time to time. All bonuses are subject to the specific terms published at the time of the promotion and to the general bonus policy set out below. In the event of any conflict, the promotion-specific terms take precedence.

Wagering Requirements

Unless otherwise stated in the promotion-specific terms, all bonus funds awarded by bajivio are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiplier will be clearly stated in the promotion terms. Players are responsible for reviewing and understanding wagering requirements before accepting any bonus offer.

Bonus Eligibility

Bonuses are available to one account per person, per household, per IP address, and per device. bajivio reserves the right to withdraw a bonus offer or cancel accrued bonus funds if it reasonably determines that a player has attempted to exploit or abuse any promotion, including through the use of multiple accounts, systematic low-risk betting strategies designed solely to clear wagering requirements, or collusion with other players.

Bonus Expiry

Bonus funds that have not been used or whose wagering requirements have not been met within the validity period stated in the promotion terms will expire automatically. Expired bonus funds and any associated winnings generated solely from expired bonus funds will be removed from the player's account without prior notice.

No Deposit Bonuses

Where bajivio offers no-deposit bonuses or free spins, these are subject to maximum withdrawal caps and wagering requirements that will be stated in the relevant promotion. Winnings derived from no-deposit bonuses that exceed the stated maximum withdrawal cap will not be paid.

All games available on bajivio are operated using certified Random Number Generators ("RNG") or live dealer streams sourced from internationally licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. bajivio does not operate its own RNG software; all game outcomes are determined by the respective provider's certified systems.

Game Outcomes

bajivio cannot alter, influence, or reverse individual game outcomes once a round has commenced. The results determined by the RNG or live dealer are final. In the event of a technical malfunction that interrupts a game round before its natural conclusion, the affected bet may be voided and the wager returned to the player's account. bajivio's decision in such matters is final.

Sportsbook Betting Rules

Cricket and other sports betting markets offered on bajivio are subject to detailed market-specific rules published in the bajivio sportsbook rules section. Key general provisions include: bets placed after a market has been suspended are void; in-play bets accepted after an outcome that would determine the market result may be voided at bajivio's discretion; and ante-post bets on cancelled or rescheduled events will be handled in accordance with the published market rules for the relevant sport.

Disconnection Policy

bajivio is not responsible for interrupted gameplay caused by player-side internet disconnection, device failure, or mobile network interruption. Where a live game round is in progress at the time of disconnection, the game will continue to its natural conclusion according to the rules of the game in question. Players should ensure they have a stable internet connection before placing real-money wagers.

Responsible Wagering

Players are encouraged to make use of bajivio's deposit limits, session time controls, and cooling-off features to manage their gaming activity responsibly. Full details are available on the Responsible Gaming page.

The following conduct is strictly prohibited on the bajivio Platform. Engaging in any of the following activities will result in immediate account suspension, permanent closure, forfeiture of all balances, and may result in the matter being reported to relevant authorities:

• Registering more than one account, or assisting another person to register an account for the purpose of exploiting promotions or circumventing account restrictions
• Providing false, misleading, or fraudulent information at any stage of the registration or KYC process
• Using software, bots, scripts, algorithms, or any automated means to interact with bajivio's Platform, including but not limited to automated betting systems designed to circumvent platform rules
• Engaging in match-fixing, spot-fixing, or any other form of sports integrity violation in connection with bets placed on bajivio
• Colluding with other players in casino games, including poker variants or live dealer games where player interaction can influence outcomes
• Engaging in money laundering, structuring transactions to avoid reporting thresholds, or depositing funds derived from illegal activity
• Attempting to exploit software vulnerabilities, errors in odds, or miscalculated game outcomes ("bug exploitation") for financial gain
• Harassing, threatening, or abusing bajivio staff or other platform users via any communication channel
• Attempting to access, probe, or test bajivio's systems, servers, or databases without explicit written authorisation
• Using a VPN, proxy, or other technical means to circumvent geo-restrictions or account access controls imposed by bajivio

bajivio's fraud and integrity monitoring team actively reviews account activity for indicators of the above behaviours. Where suspicious activity is detected, bajivio reserves the right to place a temporary hold on the associated account and funds pending investigation, without prior notice to the account holder.

bajivio is committed to promoting responsible gaming and providing tools that help players stay in control of their gambling activity. The following responsible gaming features are available to all registered players at no cost and without requiring a support ticket or approval:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from your account settings. Reductions to deposit limits take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Configure automatic in-session notifications after a defined period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or wager.
• Self-Exclusion: Permanently exclude yourself from the Platform for a minimum of 6 months. Self-exclusion requests must be submitted via [email protected] and take effect within 24 hours of receipt. Attempts to circumvent a self-exclusion by creating a new account will result in permanent banning.
• Reality Check: Receive periodic pop-up summaries of your session duration and net win/loss position to support informed decision-making during play.

bajivio encourages any player who feels that their gambling is becoming problematic — or who is concerned about another person's gambling — to visit our full Responsible Gaming page for detailed guidance, or to contact our support team directly at [email protected].

All content on the bajivio Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of bajivio or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only. This licence does not include the right to: download or copy account information for the benefit of any third party; use data mining, robots, or similar data extraction tools; reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform or its content without the express written consent of bajivio.

The bajivio name, logo, and all related product and service names, design marks, and slogans are trademarks of bajivio. You may not use any bajivio trademark without prior written permission. All other trademarks, service marks, and trade names referenced on the Platform are the property of their respective owners.

To the fullest extent permitted by applicable law, bajivio, its directors, officers, employees, affiliates, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the Platform, including but not limited to:

• Loss of profits, revenue, data, goodwill, or other intangible losses
• Losses resulting from unauthorised access to your account caused by your failure to maintain credential security
• Interruption or cessation of service due to technical failures, maintenance, or events outside bajivio's reasonable control
• Errors, inaccuracies, or omissions in Platform content that you relied upon in making wagering decisions
• Any action taken by bajivio in good faith in accordance with these Terms, including account suspension or withdrawal holds

bajivio's total aggregate liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by you to your bajivio account in the 30 days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude bajivio's liability for fraud, death, or personal injury caused by bajivio's own negligence, or any other liability that cannot be excluded by law.

bajivio reserves the right to suspend or permanently close any player account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms & Conditions
• Failure to complete KYC verification within the required timeframe
• Reasonable suspicion of fraudulent, abusive, or criminal activity
• Receipt of a verified self-exclusion request from the account holder
• Discovery that the account holder is under 18 years of age
• Instruction from a relevant regulatory authority or law enforcement body
• Extended account inactivity (accounts with a zero balance inactive for more than 12 consecutive months may be closed at bajivio's discretion)

Player-Initiated Closure

You may request the closure of your bajivio account at any time by contacting [email protected]. Before closure, any remaining real-money balance (excluding uncleared bonus funds) will be refunded to your verified payment method, subject to completion of any pending withdrawal processing requirements.

Dormant Account Policy

An account is considered dormant if there has been no login activity for a period of 12 consecutive months and the account carries a zero balance. bajivio will make reasonable attempts to notify the account holder before closing a dormant account. Accounts with a positive real-money balance will not be closed without first attempting to contact the account holder at their registered email address.

bajivio reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they substantively affect your rights as a player, alter withdrawal procedures, modify bonus terms, or introduce new obligations — bajivio will provide reasonable advance notice to registered players via email to the address registered on their account, or via a prominent notice on the Platform.

Amendments that are purely administrative, typographical, or clarificatory in nature may be made without advance notice and will take effect upon publication. The "Effective Date" displayed at the top of this document reflects the date of the most recent substantive revision.

Governing Law

These Terms & Conditions are governed by and construed in accordance with international gaming regulations under the licence under which bajivio operates. Any dispute arising out of or in connection with these Terms that cannot be resolved through bajivio's internal complaints procedure shall be subject to binding arbitration in a jurisdiction mutually agreed upon in writing between the parties, or as determined by the licencing authority.

Complaints Procedure

If you have a complaint about any aspect of the bajivio Platform or these Terms, you should first contact our support team at support@ bajivio.net, clearly describing the nature of your complaint and providing your registered account details. bajivio aims to acknowledge all formal complaints within 24 hours and to provide a substantive response within 5 business days. If you are not satisfied with the outcome of bajivio's internal complaints process, you may escalate the matter to the relevant licencing authority.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the remaining Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy incorporated by reference, constitute the entire agreement between you and bajivio with respect to your use of the Platform and supersede all prior agreements, representations, and understandings, whether written or oral, relating to that subject matter.