Responsible Gaming
at bajivio

bajivio was built on the principle that online gaming should be a source of entertainment and enjoyment — never a source of financial stress, emotional harm, or family conflict. We serve a large and growing community of players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar, and we take seriously the responsibility that comes with that reach.

Responsible gaming is not a compliance box-tick at bajivio — it is a core pillar of how we operate. Our platform is designed with a suite of player-protection tools that give you direct, real-time control over how you play, how much you spend, and how long you stay on the platform. These tools are available to every registered player at no cost and without restriction.

We also invest in staff training, automated monitoring systems, and partnerships with recognised problem gambling support organisations to ensure that players who show signs of distress receive timely, appropriate outreach and assistance. bajivio's responsible gaming team operates around the clock, and any player can reach them by emailing [email protected] at any time.

Everything on this page — the tools, the guidance, the warning signs, and the support contacts — is here to help you make informed decisions about your play. Please read it carefully, share it with people you trust, and do not hesitate to use the tools available to you. Playing safely is always the right choice.

bajivio operates an 18+ only policy without exception. No player under the age of 18 may register an account, make a deposit, place a bet, or claim a bonus on the bajivio platform. This policy applies equally to all players in Bangladesh and in every other jurisdiction we serve.

At registration, all players are required to confirm that they are 18 years of age or older. This confirmation forms a binding part of the account agreement. bajivio subsequently verifies each player's age through our Know Your Customer (KYC) process, which requires submission of a valid government-issued identity document — such as a National Identity Card, passport, or birth certificate — before the first withdrawal can be processed.

Where bajivio has reason to suspect that a registered player is under the age of 18, the account will be suspended immediately and all funds held pending a formal age verification review. If the player is confirmed to be underage, the account will be permanently closed and any deposited funds will be returned via the original payment method.

Protecting Minors in Your Household

If you share a device with family members who are under 18, bajivio strongly recommends the following precautions:

• Never save your bajivio login credentials in your device's browser or password manager where minors could access them.
• Lock your device with a PIN, password, or biometric lock when you are not using it.
• Consider installing parental control or filtering software on shared devices. Reputable options include Net Nanny, Kaspersky Safe Kids, and built-in parental controls on Android and iOS.
• Log out of your bajivio account after every session.

Gambling becomes a problem when it stops being a leisure activity and starts interfering with your finances, relationships, mental health, or work. Problem gambling can affect anyone — it does not discriminate by income level, education, or experience. Recognising the warning signs early is the most effective way to prevent serious harm.

bajivio encourages all players to reflect honestly on the following questions. If you answer "yes" to three or more of them, we strongly recommend using bajivio's self-exclusion tool and reaching out to a professional support service.

One of the most effective ways to stay in control of your gambling spend is to set a firm deposit or loss limit before you begin playing. bajivio provides every registered player with the ability to set these limits directly within their account settings, at any time, without needing to contact support.

Daily Deposit Limit

You can set a maximum amount you are willing to deposit within any 24-hour rolling period. Once your daily limit is reached, no further deposits will be accepted until the period resets. For example, if you set a daily limit of ৳2,000, the platform will decline any deposit attempt that would take your total daily deposits above that threshold.

Weekly Deposit Limit

A weekly limit caps your total deposits across any consecutive 7-day period. This is a useful tool for players who find that daily limits alone are insufficient to prevent overspend across a week.

Monthly Deposit Limit

A monthly limit provides the broadest level of budgetary control, capping your deposits over any rolling 30-day period. bajivio recommends that all players set a monthly limit as a baseline responsible gaming measure, regardless of their level of experience.

How Limit Changes Work

Reducing a deposit limit takes effect immediately — the new lower limit applies from the moment you save it. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period. This delay is intentional: it gives you time to reconsider a decision made impulsively during or after a session, and it is a standard responsible gaming best practice.

To set or adjust your deposit limits, log in to your bajivio account, navigate to the Account Settings section, and select the Responsible Gaming tab. If you need assistance, contact [email protected].

Taking a break from gambling — whether for a few hours or a few weeks — is a healthy and entirely normal thing to do. bajivio provides a range of session and time-out controls that allow you to pause your account for a defined period without triggering the permanent consequences of full self-exclusion.

Session Time Reminders

bajivio can display an on-screen reminder at regular intervals (for example, every 30 or 60 minutes) to notify you of how long you have been playing in your current session. This feature promotes awareness of time spent and helps prevent extended, unintentional sessions. You can configure the reminder interval from your account settings.

Short Time-Out (24 Hours to 6 Weeks)

If you feel you need a short break, you can activate a time-out that locks your account for a period of your choosing — from as little as 24 hours up to 6 weeks. During a time-out, you will not be able to log in, deposit, or place bets. Existing pending withdrawals will be processed as normal. Marketing communications will be suspended for the duration of your time-out.

Extended Cool-Off Period (Up to 6 Months)

For players who need a longer pause, bajivio offers an extended cool-off period of up to 6 months. This functions identically to a short time-out but over a longer timeframe. You can activate a cool-off period by contacting bajivio's responsible gaming team at [email protected] or through your account settings.

Reality Check Notifications

Reality check notifications are periodic alerts that display your net win/loss position for the current session alongside the total time elapsed. These notifications are designed to interrupt the flow of play and prompt you to reflect on whether you wish to continue. You can set reality checks to trigger every 15, 30, or 60 minutes from your responsible gaming settings panel.

Self-exclusion is the strongest player-protection tool available on the bajivio platform. When you self-exclude, your account is permanently closed for the duration you specify, and bajivio takes active steps to prevent you from re-registering. Self-exclusion is intended for players who believe they have, or are at risk of developing, a gambling disorder.

bajivio takes self-exclusion requests extremely seriously. We do not treat them as a routine account action — every self-exclusion request is handled by a member of our dedicated responsible gaming team, who will confirm the exclusion, ensure your account is fully locked, and provide you with contact details for professional support services.

Self-Exclusion Periods

bajivio offers the following self-exclusion durations:

• 6 months — a medium-term exclusion for players who want a significant enforced break.
• 1 year — a longer-term exclusion for players dealing with more serious concerns.
• 3 years — an extended exclusion for players who need a prolonged period away from gambling.
• Permanent (indefinite) — a lifetime exclusion for players who wish to stop gambling permanently. This cannot be reversed.

What Happens When You Self-Exclude

• Your bajivio account is immediately suspended and made inaccessible.
• All pending bonuses and promotional offers associated with your account are cancelled.
• Any pending withdrawals at the time of self-exclusion will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard processing timeframe.
• All marketing communications, including promotional emails and bonus notifications, are permanently suppressed for the duration of your exclusion.
• bajivio will make reasonable efforts to prevent re-registration using the same personal details.

How to Request Self-Exclusion

To initiate a self-exclusion, email bajivio's responsible gaming team at [email protected] with the subject line "Self-Exclusion Request". State clearly the duration you are requesting. A member of our team will process your request and confirm via return email — typically within 2 hours of receiving your message, 24 hours a day, 7 days a week.

You may also initiate self-exclusion directly from your account settings by navigating to the Responsible Gaming tab and selecting the self-exclusion option.

If gambling has become a problem for you or for someone you care about, professional help is available. bajivio encourages any player experiencing gambling-related difficulties to reach out — both to our own responsible gaming team and to independent specialist organisations. Seeking help is a sign of strength, not weakness.

bajivio's responsible gaming team can be reached at [email protected] at any time. When you contact us about a gambling concern, your message is treated with complete confidentiality and handled exclusively by trained responsible gaming staff — not by the general customer support queue.

The following guidelines are not rules imposed by bajivio — they are practical habits that experienced, responsible players use to keep gambling enjoyable over the long term. We encourage every bajivio player in Bangladesh to adopt these practices as part of their regular gaming routine.